About Us
WHAT IS DOTTY DREAMS ALL ABOUT?
Dotty Dreams is an on line supplier offering an outstanding range of gifts, accessories and decorations. Combined with our sister site www.dottydreams.weddingstar.com we offer an extensive range which is sure to add sparkle to any event.  We are a small family run company with years of experience in the events industry.  We are proud to offer you a friendly and reliable service.

Products
WHY CAN'T I ADD A SPECIFIC PRODUCT TO MY CART?
Your product may be marked as out of stock, unavailable to your location, or discontinued.  Items that have been discontinued are no longer available.  Please contact us for more information or for any help.

HOW CAN I FIND A SPECIFIC PRODUCT?
To search for a specific product, enter your keywords in the "search" box on any page.

HOW CAN I PERSONALISE A SPECIFIC PRODUCT?
We carry a wide range of personalised products. When a product can be personalised, it will say so in the product description.  Add the required product to your cart, at the moment you are unable to enter the personalisation details when you order instead, we will request this information from you via email as soon as possible.  Please note - this email may sometimes take up to 48 hours.

Ordering
HOW DO I PLACE AN ORDER?
For many products you will be given a choice of colours or styles to allow you to customise these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you can then continue shopping or checkout.

This site uses a Paypal basket which will open in a separate window.  When you are completely satisfied with your order click "Proceed to Checkout". This will take you to Paypal.

CAN I ORDER A SAMPLE OF A SPECIFIC PRODUCT?
Please contact us with details of what you require and we will see if we can help.

CAN I PLACE AN ORDER OVER THE TELEPHONE?
Unfortunately at this time we are unable to accept phone orders.

Payment
WHAT CREDIT CARDS DO YOU ACCEPT?
We are happy to accept Mastercard, Visa, Discover and American Express through Paypal. Paypal is a secure online payment processor. For more information, visit Paypal.com.


CAN I PAY WITH PAYPAL?
Yes, you can pay with your PayPal account. If you choose this payment method you will be redirected to PayPal at the end of the order process to complete your payment. Paypal is a secure online payment processor that accepts all major credit cards. For more information, visit www.paypal.co.uk


WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?
You may place your order with a PayPal account. Paypal is a secure online payment processor that accepts all major credit cards.

You can also pay by mail with a Certified Cheque. Your order will not be processed until your payment has been received. This may delay your shipment. No COD orders will be accepted.

WHERE DO I SEND MY CERTIFIED CHEQUE?
Please mail your Certified Cheque along with your order information to:
DOTTY DREAMS
88 Chesford Road,
Luton, Bedfordshire  
United Kingdom
LU2 8DR
Make cheques or money orders payable to Dotty Dreams.

WILL TAX BE CHARGED ON MY ORDER?
No extra taxes will be added.  Prices shown on the website are inclusive of VAT.

HOW LONG WILL DELIVERY TAKE?
Delivery is 21 - 28 days from placing your order.  We do hold some items in stock so if you require your item urgently please contact us.

Currency
WHAT CURRENCY ARE PRICES IN?
All Prices are in British Pounds Sterling.

Shipping
WHAT ARE YOUR SHIPPING RATES?

TO UNITED KINGDOM:	STANDARD FREIGHT
Orders Up To £19.99	£3.50
Orders Up To £49.99	£5.00
Orders Up To £149.99	£7.50
Orders Up To £499.99	£15.00
Orders over £500	Free

Postage & packing for international deliveries is charged at cost. Please contact us for a quote.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Delivery of your items can take anywhere from 7 - 28 business days depending on the item ordered. Business days are Monday-Friday, excluding public holidays.

WHERE WILL MY ORDER BE SHIPPED FROM?
Depending on product availability, orders will be sent from our store or directly from the manufacturer.

Returns
CAN MERCHANDISE BE RETURNED?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for a refund. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

IMPORTANT - Returns are not accepted on food or candy items. Items personalised as per order cannot be returned. NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the on line catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

Safety, Security, and Privacy
HOW SECURE IS YOUR WEBSITE?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an on line order remains private and will never be sold to outside parties.

Your personal information will remain the exclusive property of DOTTY DREAMS.

WHAT IS YOUR PRIVACY POLICY?
Your privacy is our priority.  Please see our Terms and Conditions to review our detailed privacy policy.

Website and Technical
WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through.  In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please email sally@dottydreams.co.uk to try to find out what is causing it.

HOW DO I TURN MY COOKIES ON WITHIN MY BROWSER?
This will depend on what type of computer, browser and browser version you are using. A good place to start for help with turning cookies on is the online Help within your browser. 'Help' is usually one of the choices along the top menu bar. Look/search for information on enabling or disabling cookies. You may also find information on cookies under help topics involving security.