Questions?

If you have any questions regarding our products or services please read our FAQ and Terms & Conditions which covers everything from placing an order to our delivery and returns procedures. If you are unsure about any of the information below or require any further information please contact us here.

Ordering

How do I place an order?

Browse through our large selection of goods and simply add them to your shopping basket. Once you have finished shopping, proceed to the checkout icon and complete your delivery details. Please select your preferred method of payment. If paying by cheque, once your cheque has cleared the goods will be sent out, this normally adds a further three days to a delivery date. If you would prefer to fill in an order form and post it to us together with your cheque you can find an order form here.

We reserve the right to refuse or cancel any order without explanation at any time.

You will be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.

Are online transactions secure?

Shopping with Dotty Dreams is completely secure. We use SSL (Secure Sockets Layers) encryption technologies, the online industry standard, to ensure that your payment card and personal information cannot be intercepted during the ordering process.

What payment methods do you accept?

We are happy to accept Mastercard, Visa, Discover and American Express through Paypal. Paypal is a secure online payment processor. For more information, visit Paypal.com.

You can also pay with your PayPal account. If you choose this payment method you will be redirected to PayPal at the end of the order process to complete your payment. Paypal is a secure online payment processor that accepts all major credit cards.

We also accept payment by cheque and you should choose this option at check out. Your order will not be processed until your payment has been received and has been cleared . This may delay your shipment. No COD orders will be accepted.

Can I order samples?

We know that with the large selection we offer it can be difficult to decide. Offering samples of our range will help you to make this decision. We try to offer samples of all of our products however, please note that some products cannot be ordered as samples. You can order a sample by selecting the quantity �1� and proceeding to checkout. You will be charged the price of the product plus shipping costs. If you are unsure please contact us.

Delivery

Our delivery charges are as follows:

United Kingdom

Order Value	Price
Up to £ 25.00	£ 3.50
Up to £ 75.00	£ 5.00
Up to £ 100.00	£ 7.50
Up to £ 200.00	£ 10.00
Up to £ 300.00	£ 15.00
Up to £ 400.00	£ 20.00
Up to £ 500.00	£ Free

Eire

Order Value	Price
Up to £ 25.00	£ 5.50
Up to £ 50.00	£ 7.50
Up to £ 100.00	£ 15.00
Up to £ 200.00	£ 20.00
Up to £ 300.00	£ 30.00
Up to £ 400.00	£ 40.00
Up to £ 500.00	£ Free

We are happy to accept international orders but we do not currently have options for international postage. If you would like a quote please do not hesitate to contact us quoting your location and items you would like to order.

We are currently working on a weight based system of postage costs until this is ready please be assured that we will look at all postage costs charged and refund excessive postage charges if necessary.

When will my order be delivered?

You should allow approximately 2 weeks for delivery of your order.

If the delivery time for a product is in excess of the 2 weeks stated above this information can be found on the individual product page.

You should allow 28 days for delivery of all personalised products.

Where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products are available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us here. Please note additional delivery costs will apply. If you require a rush order and wish to check stock levels before you order, please contact us.

Please note that this lead time does not include delivery transit time which is usually 1 � 3 days within mainland UK. We cannot guarantee any delivery date due to any delays that are out of our control.

If you are unsure of the estimated delivery date please contact us here.

What delivery method do you use?

All orders are delivered by Royal Mail 1^st Class.

Cancellations/Returns

You can cancel your order at any time up until seven working days from the day after you have received your order. Please note this does not apply to all, Personalised, Edible or Sale items.

To cancel your order please notify us of your return by email within seven working days. Please make sure that you inform us of the order number, product description, and reason for return and whether you require a replacement or refund. All orders must be sent back in the in the same condition as it was supplied within 10 days from the date you received your order. Please note your full order amount will be refunded to you and processed to your payment card within 30 days. The return postage cost cannot be refunded to you.

Please note that returns must be authorised and given a returns number. Please email us to receive a returns number and thereafter send back items to us at Dotty Dreams, 88 Chesford Road, Luton, Bedfordshire, LU2 8DR within 10 days from the date of dispatch, unused, in original packaging and, in a resellable condition for an exchange or full refund. We reserve the right to reject any returns and exchanges that do not meet these conditions. All shipping and handling costs are non-refundable. If items are not returned to us within the 10 day returns period we will not accept these goods, this includes faulty goods.

Your full order amount will be refunded to you within 30 days. The return postage cost cannot be refunded to you.

Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit.

Unfortunately we cannot accept returns or cancellations (where we have already placed an order for same) of personalised items whereby there are no errors in relation to this item. We also cannot accept the return of any confectionery product where this product has been opened or tampered with. We cannot accept return of any bath products which have been opened or tampered with.

Do you provide printed brochures?

We do not produce a printed brochure/catalogue. We feature all of our products on our website.